Send to friend4. Agency Readiness Index for Work with LGBTI Youth and Adults
The Agency Readiness Index is a tool designed to help service-providing agencies gauge their capacity to provide services for LGBTI individuals, including youth. The assessment asks participants (who may include staff, board members, clients and volunteers) to score their agency on a series of questions by selecting the rating that best describes the agency’s current status or performance.
Agency staff, board members and others may use the survey to:
• Examine all aspects of their day-to-day operations
• Identify agency strengths
• Name areas in which improvement is needed
• Develop a plan to enhance agency performance
• Measure changes in an agency over time
• Draw out different views within an agency regarding its capacity; different responses to the assessment among staff, board members, youth and volunteers, for example, can be a valuable way to initiate discussion within an agency on the issue of sexual diversity
In addition to using the assessment to revise and plan their services, operations and activities, agencies can use the tools to:
• Conduct staff development
• Educate their boards and community partners
• Review and update their written materials
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